Welcome to SHAS

Retained Strategic Advisory Service

Project and Programme Assurance

Independent eyes on your biggest and riskiest programmes.
We review scope, governance, delivery plans, RAID, supplier arrangements and benefits, then give clear, practical recommendations so you can get stalled programmes moving and avoid expensive failure.

Process Excellence and Service Redesign

Hands-on support to fix the services that matter most to residents.
Using Impact 360 tools we map end-to-end processes, remove waste, simplify hand-offs and design “right first time” ways of working across voids, repairs, income, complaints, ASB and more.

Impact 360 Improvement Practitioner Training

Practical, sector-specific improvement skills for your teams.
We train staff in the Impact 360 framework, Lean, problem-solving, data, root cause analysis and benefits realisation – with live housing case studies so learning turns into real service improvement, not just a certificate.

Leadership and Culture for Change

Developing leaders who can carry transformation, not just sponsor it.
Bespoke workshops and coaching for senior leaders, managers and emerging talent, focused on leading through uncertainty, building trust, using resident insight well, and creating a culture where continuous improvement is part of everyday work.

Strategic Advice and Development

Independent support to shape, test and sharpen your strategy.
We work with boards, executives and senior leaders to turn high-level ambitions into clear priorities, delivery roadmaps and measures that make sense to frontline teams and residents, so what is agreed in the boardroom is lived out in day-to-day practice.